At Marine Reserved Apartments, we want every guest to enjoy a comfortable, relaxing, and memorable stay. To help ensure a smooth experience for everyone, we’ve outlined a few guidelines and policies. These are designed to keep things running smoothly and to maintain the peaceful, welcoming atmosphere our guests love. Whether it’s details about payments, cancellations, or care for the apartments, we’ve made it easy to find all the key information you need here. Thank you for helping us keep Marine Reserved Apartments a special place to stay.
If your arrival date is less than 1 month away the full tariff is required to secure the booking.
If your booking is more than a month away a 20% deposit is required to secure you dates.
The balance is due 1 month prior to arrival.
Payment can be made by direct deposit or by credit card. Details will be supplied in your booking email.
No booking is confirmed until payment (either deposit or balance) has been received.
By making payment you are agreeing to our Terms & Conditions.
Cancellation of your booking must be made by email.
Where the deposit has been paid a full refund will be given less a $50 administration fee.
Where the full rate has been paid if rebooked for the full amount a refund will be given less a $50 administration fee if the unit is rebooked for the full amount.
The days booked are not subject to change unless agreed upon with the manager. The owners/managers will make every effort to ensure the unit is available as booked. However, due to unforseen circumstances the owner/managers will endeavor to find alternative accommodation or refund in full.
The number of guests at the apartment should not exceed the number stated on your booking and agreed upon with management. Fees will apply for extra guests not agreed upon. Alternatively, we have the right to vacate the premises.
Parties and funtions are strictly prohibited. Our apartments are rented out for relaxing beach holidays only.
Disturbances including excessive noise is prohibited and may result in a warning or eviction if the noise persists.
We provide all bedding and towels, hand towels, bathmats, face cloths & tea towels. Beach towels are not provided.
The BBQ has been provided in a clean condition for your arrival, please ensure it is left in a similar state upon departure.
No responsibility is taken by management for lost, stolen property. We will assist in returning any property left.
Pets are not permitted in our apartments.
Smoking is not permitted inside our apartments.
Failure to comply with any of the above conditions may result in your agreement being terminated and/or extra charges being applied.
Utmost care has been taken to ensure safety at all times, however the property and the management will not accept responsibility for any accident or incident involving any guest or visitor. This includes inside the units, on any part of the property and while using any equipment provided.
412 Ocean Road, Corner Lowe Street & Ocean Road, Whangamata 3620, New Zealand
+64 27 540 5433
Office hours : 9:30am to 11:00am & 2:00pm to 3:30pm
Check in : after 2pm
Check out : before to 10am